As Phoenix natives, we imagine that living someplace where it snows a lot is pretty miserable. Thank goodness we live someplace that is beautiful and perfect outside all year long! (Editor’s note: That sarcasm font is still in the works, right?)
Long story short, we’re hibernating for the summer and want our food delivered right to our air-conditioned doorway. So we tried and tested all of the most popular food delivery websites around town and reviewed them so you don’t have to. Now, quickly, shut the door so you don’t let the air out!
Description in their own words: “EatStreet is your local food guru. Browse your favorite restaurants, catch the current deals, and order with ease. We take food seriously so you don’t have to.”
Ease of use: 1 out of 5
Food options: 2 out of 5
Time from order to delivery: 18 minutes, 42 seconds
For any company, a website like Eat Street’s is terrible. But for a company that’s been around for five years, it’s a downright abomination. And as a new customer, I’ll never be ordering from Eat Street again.
The website feels woefully incomplete. Want to add items to your cart and navigate away from the screen for a minute? Eat Street won’t save your cart, so you’ll have to go through and add all of your items again. I’m pretty sure this is online commerce sin #1, so Eat Street was already out of my favor.
With limited food options in the Scottsdale delivery area, I ordered from Di Vito’s Pizza, which had really good, cheap food (and the restaurant is not at all to blame for this negative review.) I signed up for an account using my Facebook page, searched for a “first time order” coupon code and filled my cart with the $15 minimum order to use the $5 off deal. Once I hit the minimum, I clicked “order,” expecting to be directed to a page where I’d enter my credit card information. Instead, Eat Street said my order was sent and I was confused. I mean, I didn’t enter any payment information. Plus, I have all of this food I don’t really need, and I paid full price for it.
I called the restaurant to make sure they received my order. They did. I told the nice man that my order went through without any credit card information and he said “Yeah, OK. You’ll pay cash.” Being that I didn’t have any cash, this was a predicament. Instead, he took my credit card information and got my order out in a flash. “Next time you can just call and order directly from us,” he said.
…But if he took my credit card information and he prefers I call, what the hell is the point of Eat Street? The fun of ordering food online is that you don’t have to talk to anyone on the phone. Di Vito’s has an order online option directly on its website, so I could have saved the pain of using a third party entirely and not had to clean up Eat Street’s messy work.
I posted on Eat Street’s Facebook page about my user experience. They looked into it, determined it was their error and credited my account for $10. But that would mean I’d have to use Eat Street again. No thanks.
Description in their own words: “GrubHub squashes hunger in America’s greatest cities! We make it easy to find takeout restaurants near you and order for free online or through our mobile app.”
Ease of use: 5 out of 5
Food options: 3 out of 5
Time from order to delivery: 33 minutes, 32 seconds
This was far from my first experience using GrubHub, and it’s for good reason. GrubHub’s options are decent and its website and mobile app are seamless and visually appealing.
Food options on GrubHub are pretty good and obviously vary by city. A lot of the same restaurants that are on Eat24 are also on GrubHub, so if you find a service you like, I say to stick with it. For me, that service is GrubHub simply because its app is so easy to use.
Perhaps the best thing about GrubHub is that they regularly issue coupons that can be applied to your order. New users can take $5 to $7 off their first order, depending on the day, and if you like their Facebook page, repeat users can find coupons, too.
On this particular day, I got 15 percent off a $10 minimum order at Scottsdale’s David’s Hamburgers, from which I ordered a salad and lemonade. GrubHub gives you the option to tip before arrival and lets you select a 10, 15 or 20 percent option. I chose 20 percent because although I didn’t have to go out into the sweltering summer heat for food, my driver certainly did. My order was delivered in 33 minutes, 32 seconds with a smile.
The service also texts you and/or emails you when your order was received. For some restaurants, you can also see when your order was sent out for delivery. Look for restaurants that have “order tracking” on the GrubHub website if keeping an eye on your food’s location interests you.
I really have no complaints about GrubHub. It’s a quick, cheap and user-friendly experience, plus users can use it to benefit themselves. Share a $7 off coupon with your friends. If they order using the coupon, you get $7 toward free grub of your own. Codes to share are available GrubHub’s Facebook page.
Description in their own words: “Our mission is to keep you from having to cook, shop or wear pants. Order today, leftovers tomorrow. Did you just solve dinner twice? Yes you did.”
Ease of use: 4 out of 5
Food options: 3 out of 5
Time from order to delivery: 33 minutes, 30 seconds
I’ll be honest and say that if it weren’t for this story, I probably wouldn’t have ordered from EAT24 based on the options that could deliver to our office. There were only about 10 options total listed and only seven of them were open for lunch. They were fine options, if not a little pizza-heavy, but none of them really caught my eye. Veteran food-deliveree Christina mentioned above that EAT24 and GrubHub have a lot of similar options, and I will let you know now, that isn’t where the similarities end.
The website itself wasn’t super intuitive, but definitely easy enough to navigate and from some slight research is pretty similar to GrubHub. One thing I did enjoy was that you didn’t have to sign up or create an account. While I love perks earned through loyalty programs, sometimes I prefer a little anonymity. Also, I feel like we all have way too many “accounts” and I can’t tell you how much the “This username and/or password does not match our records” notice enrages me.
I went with Lunch Express because I had heard good things and they seemed to have the lightest options. To meet the $15 delivery minimum, I selected two salads, one for today and one for tomorrow, and placed my order.
Then the waiting set in. No texts, no emails and no tracking service available on the website, so I was kind of left in the dark in this technologically-advanced world of ours.
Luckily, I didn’t have to wait too long and soon (33 minutes and 30 seconds to be exact—similar to GrubHub once again) my salads were delivered by nice gentlemen who greeted me with, “Delivery from Grubhub—uh, I mean EAT24.”
Description in their own words: “Postmates’ mission is to become the on-demand delivery infrastructure for every major city in the world.”
Ease of use: 5 out of 5
Food options: 5 out of 5
Time from order to delivery: 28 minutes, 43 seconds
It’s almost not really even fair. It really isn’t even a competition. Postmates is by far the best food delivery website and app available right now, and if you don’t want to take our word for it, does the fact that they were able to get Starbucks, Chipotle and Sprinkles contracts impress you?
It certainly impressed us! We couldn’t wait to try Postmates and actually had a hard time deciding what restaurant we wanted to order from. “Should we go classic and order Chipotle?” “Oh my gosh! They have Green! I love that place.” “Now all I can think about is Pita Jungle’s hummus after seeing it in that photo on the website.”
The website is extremely aesthetically pleasing—so much so that you just want to spend some time looking around. Even better, it posts hunger-inducing photos of all the restaurants, so you mentally start making a list of the restaurants you want to try. After a little bit of bargaining and multiple promises for what we would order next time and the time after that, we settled on an office favorite, Cornish Pasty Co.
While you do have to sign up using your Facebook account, I wasn’t too annoyed by this fact because I am positive that I’ll be using Postmates again. The ordering process was quick, painless and exciting. They sent an email receipt once the order when through and you are able to track your delivery on map. A super fast 28 minutes and 43 seconds later and our warm, delicious pasties were delivered by a very friendly courier.